Applicable to US & Canadian Customers
To qualify for a return or refund:
- Items (jackets, sweaters, skirts, dresses) are returned within 30 calendar days of delivery.
- Items are unworn, unwashed, undamaged, with all original tags/labels/packaging intact.
- Items are not marked “Final Sale” (non-returnable/non-refundable, except as required by law).
- Final sale products (clearance/promotional items marked “Final Sale”).
- Customized/personalized items (unless defective).
- Items damaged due to improper care (e.g., failure to follow care label instructions).
- Contact Support: Email [email protected] with your order number, item name (e.g., “sweater size M”), reason for return, and photos (for defective/incorrect items).
- Receive Guidelines: Approved requests will get a return address and packing instructions (no prepaid labels provided).
- Ship the Item: Use a trackable service (USPS/USPS International) and retain the tracking number. We are not liable for lost packages.
- Inspection: We inspect returns within 2–3 business days of delivery to our warehouse.
- Our Error (defective/incorrect items): We cover return shipping costs—provide a receipt for reimbursement.
- Your Reason (change of mind/size): You are responsible for return shipping fees.
- For orders shipped to Canada: Any import duties, taxes, or customs fees charged by the Canada Border Services Agency (CBSA) or the delivery carrier can't be refunded by us.
- Approved refunds are issued to your original payment method within 5–7 business days.
- Refunds cover only the item’s purchase price—original shipping fees are non-refundable (unless our error).
- Bank processing times vary—funds may take additional days to appear in your account.
